Service Department Supervisor

Job Title: Service Department Supervisor

Job Summary:
We are seeking a competent and motivated Equipment Service Department Supervisor to oversee and support the operations of our equipment service department. As the Equipment Service Department Supervisor, you will be responsible for supervising a team of technicians, coordinating service activities, ensuring compliance with standards and procedures, and maintaining a high level of customer satisfaction. Your role will be instrumental in optimizing service delivery, driving efficiency, and fostering a collaborative work environment. The ideal candidate will have excellent technical knowledge, strong leadership skills, and a commitment to delivering outstanding service.

Responsibilities:

Team Supervision and Leadership:

-Provide direct supervision and guidance to a team of equipment service technicians.
-Assign work tasks, monitor performance, and provide constructive feedback to enhance individual and team effectiveness.
-Foster a positive and collaborative work environment, encouraging teamwork and professional development.

Service Coordination and Execution:

-Coordinate equipment service activities, ensuring timely response and resolution of service requests.
-Prioritize service assignments based on urgency, customer requirements, and departmental goals.
-Ensure adherence to service procedures, safety protocols, and quality standards.
-Troubleshoot and resolve complex service issues, escalating as necessary.

Customer Relationship Management:

-Collaborate with customers to understand their service needs, address concerns, and ensure satisfaction.
-Act as a primary point of contact for customer inquiries and escalations, providing timely and effective solutions.
-Maintain regular communication with customers to provide updates on service progress and resolve any issues.

Performance Monitoring and Reporting:

-Monitor and analyze key performance indicators (KPIs) to evaluate departmental performance and identify areas for improvement.
-Prepare and present regular reports on service activities, including performance metrics, trends, and recommendations for improvement.
-Implement corrective actions and process enhancements to optimize service efficiency and effectiveness.

Training and Development:

-Assess training needs and facilitate the development of technical and soft skills for service technicians.
-Conduct regular training sessions and workshops to enhance the knowledge and capabilities of the service team.
-Stay updated on industry trends, new technologies, and best practices in equipment service management.

Documentation and Record-Keeping:

-Ensure accurate and thorough documentation of service activities, including service requests, repairs, maintenance records, and customer interactions.
-Maintain organized records of equipment inventory, spare parts, and supplies.

Requirements:

-High school diploma or equivalent; relevant technical certifications or additional education is a plus.
-Proven experience 5 years in equipment service or maintenance, with a track record of successfully supervising teams.
-In-depth technical knowledge of equipment repair and maintenance procedures.
-Strong leadership and team management skills, with the ability to motivate and inspire a diverse group of technicians.
-Excellent problem-solving abilities and the capacity to make informed decisions.
-Customer-focused mindset and a commitment to delivering exceptional service.
-Strong organizational and time management skills, with the ability to prioritize and multitask effectively.
-Proficiency in using computer systems and service management software.
-Effective communication and interpersonal skills.

Joining our team as the Equipment Service Department Supervisor offers a rewarding opportunity to lead a team of skilled technicians, drive service excellence, and contribute to the success of our organization. If you have a passion for equipment service, strong leadership abilities, and a dedication to customer satisfaction, we encourage you to apply for this position.

YES PLEASE!

• Apply – send your CV and Cover Letter to – [email protected] using the subject header line – Service Department Supervisor

Please note, that this advert may close early if the appropriate number of applications has been reached. Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.