Spare parts & service Coordinator

Spare parts & service Coordinator

As a Spare parts and service Coordinator, you would be responsible for managing and coordinating spare parts and service activities within our company. Whether you’re looking to work in a company where there’s scope to progress or get your foot on the retail ladder, we’ve got the opportunity for you. It’ll be fast. It’ll be challenging. But it’ll also be rewarding.

 WE ARE…

We’re Equip4you and we’re proud of it. By putting our customers first, we’re providing quality products, at competitive prices and a convenient shopping experience. It’s a winning formula. With two stores in Barbados, we’re not slowing down.

As a Spare parts and service Coordinator, you would be responsible for managing and coordinating spare parts and service activities within our organization. This role involves ensuring the availability of spare parts, coordinating service requests, and maintaining effective communication with internal teams and customers. The Spare Part & Service Coordinator plays a crucial role in maintaining customer satisfaction by ensuring the timely delivery of spare parts and efficient service support.

LET’S HAMMER OUT THE DETAIL

You enjoy putting customers first. That means delivering winning customer service (something that comes naturally to you as you take the time to get to know our customers). You are organized and have a strong grasp of inventory management. No matter what you’re doing, you put your heart and soul into it as you appreciate that your efforts will help make the company run smoothly. And that will make for a happy customer. It’ll also set you on the right track for a promising career with us.

YOU ARE…

• Amazing at giving great service, we’re really interested in your positive, can-do, no-nonsense approach
• Great at planning and have organization skills
• Knowledgeable in inventory management (experience with NCR is a plus)
• Prepared to work hard and make the most of the training we provide
• A great communicator who loves to help
• Passionate about our business
• Friendly, flexible, reliable, honest, and enthusiastic!

JOB ROLE:

Spare parts management:

• Monitor and maintain inventory levels of spare parts to meet customers’ demands.
• Coordinate with suppliers to ensure timely delivery of spare parts.
• Keep accurate records of spare parts inventory, including stock levels, orders, and receipts.
• Conduct regular stock checks to identify discrepancies and take corrective actions.

Service Coordination:

• Receive and process service requests from customers or internal teams.
• Communicate with customers to provide updates on service requests, including estimated arrival times and service durations.
• Coordinate with technicians to ensure they have the necessary information and materials to complete service tasks.
• Follow up on completed service requests to ensure customer satisfaction and address any outstanding issues.

Communication and Collaboration:

• Liaise with internal teams, including sales, production, and logistics, to gather relevant information and provide updates on spare parts availability and service schedules.
• Collaborate with suppliers to obtain accurate and up-to-date information on spare parts availability, pricing, and delivery timelines.
• Respond promptly and professionally to customer inquiries, complaints, or requests for technical assistance.
• Maintain effective communication channels with stakeholders to ensure smooth coordination and timely resolution of issues.

Process improvement:

• Identify opportunities for process improvements related to spare part management and service coordination.
• Develop and implement strategies to optimize inventory levels, reduce lead times, and improve service efficiency.
• Monitor key performance indicators (KPIs) related to spare parts and service activities and take corrective actions as required.

WHAT’S IN IT FOR YOU?

A competitive salary, 15 days’ holiday, 20% discount with Equip4you, long service appreciation. We’ll also help you be the best you can be, with excellent training and ongoing development.

YES PLEASE!

• Apply – send your CV and Cover Letter to – [email protected] using the subject header line – Spare parts & service Coordinator

Please note, that this advert may close early if the appropriate number of applications has been reached. Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.